BOOKING INFORMATION

Last Updated: September 2026

At CapeTown Transfers, we aim to make booking your private transfer simple, clear, and stress-free. Whether you are arriving at Cape Town International Airport, travelling between destinations, or exploring Cape Town and surrounding areas, we are here to help you arrange reliable transportation.

1. HOW TO BOOK

You can make a booking by contacting CapeTown Transfers through our website, WhatsApp, phone, or email.

To arrange your transfer, please provide the following information:

  • Full name

  • Phone or WhatsApp number

  • Email address

  • Travel date

  • Pickup time

  • Pickup location

  • Destination

  • Number of passengers

  • Number of luggage items

  • Flight details, if applicable

  • Any special requirements

Providing accurate information helps us arrange the most suitable transportation for your journey.

2. BOOKING CONFIRMATION

Your booking is only confirmed once CapeTown Transfers has accepted the booking and provided confirmation.

A booking confirmation may include:

  • Booking details

  • Pickup date and time

  • Pickup location

  • Destination

  • Passenger information

  • Vehicle information, where applicable

  • Agreed price

  • Driver or pickup instructions

Please review your confirmation carefully and contact us immediately if any information is incorrect.

3. AIRPORT TRANSFERS

For airport pickups, please provide your:

  • Flight number

  • Arrival date

  • Arrival time

  • Terminal, where applicable

  • Destination or hotel name

Providing your flight number allows us to better coordinate your pickup.

For departure transfers, we recommend allowing sufficient travel time for traffic, airport procedures, and check-in requirements.

4. PORT TRANSFERS

For cruise port transfers, please provide:

  • Cruise ship name

  • Arrival or departure date

  • Pickup time

  • Port or terminal information

  • Destination

Please make sure the pickup time allows sufficient time for your cruise schedule.

5. PICKUP INFORMATION

Please provide a clear and accurate pickup location.

For hotel pickups, provide the:

Hotel name and address

For private accommodation, provide the:

Property name and full address

For airport pickups, provide the:

Airport and terminal information where applicable

If your pickup location is difficult to access, our team may contact you for additional instructions.

6. PICKUP TIME

Please be ready at the agreed pickup location at least a few minutes before your scheduled pickup time.

Being ready on time helps us maintain a smooth service and avoid unnecessary delays.

If you expect to be late, please contact us as soon as possible.

Additional waiting charges may apply depending on the circumstances.

7. PASSENGERS AND LUGGAGE

Please provide accurate passenger and luggage information when making your booking.

This allows us to arrange a vehicle that is suitable for your group.

If the number of passengers or amount of luggage changes after booking, please contact us as soon as possible.

Changes may require a different vehicle or additional charges.

8. SPECIAL REQUIREMENTS

If you have any special requirements, please let us know when making your booking.

Examples include:

  • Child or booster seat requirements

  • Additional luggage

  • Mobility requirements

  • Additional stops

  • Large equipment

  • Special pickup instructions

We will do our best to accommodate reasonable requests, subject to availability.

9. PRICING

The price of your transfer will be communicated before your booking is confirmed.

The price may depend on:

  • Pickup location

  • Destination

  • Distance

  • Number of passengers

  • Vehicle requirements

  • Additional stops

  • Waiting time

  • Special requests

Any additional services or changes requested after confirmation may result in additional charges.

10. PAYMENT

Payment arrangements will be communicated during the booking process.

Depending on the service, payment may be required before the transfer or according to another agreed arrangement.

Your booking confirmation will provide the relevant payment information.

Please keep your payment confirmation or booking reference for your records.

11. CHANGES TO YOUR BOOKING

If you need to change your booking, please contact CapeTown Transfers as soon as possible.

You may request changes to:

  • Travel date

  • Pickup time

  • Pickup location

  • Destination

  • Number of passengers

  • Luggage requirements

  • Additional stops

Changes are subject to availability and may affect the price.

A booking change is only confirmed once CapeTown Transfers has accepted the request.

12. FLIGHT DELAYS

If your flight is delayed, please contact us as soon as possible.

Where flight information has been provided, we may use the flight details to assist with coordinating your airport transfer.

We will make reasonable efforts to accommodate flight delays where possible.

13. DRIVER AND VEHICLE INFORMATION

Where applicable, driver and vehicle information may be provided before your scheduled transfer.

For safety and operational reasons, vehicle or driver details may occasionally change.

If a change occurs, we will make reasonable efforts to provide updated information.

14. FINDING YOUR DRIVER

Your booking confirmation may include instructions regarding where to meet your driver.

At airports, ports, hotels, and other busy locations, the meeting point may be specified in your booking information.

If you cannot locate your driver, please contact CapeTown Transfers using the phone or WhatsApp number provided with your booking.

15. WAITING TIME

Waiting time depends on the type of transfer and pickup location.

For airport arrivals, reasonable waiting time may be provided depending on the circumstances.

For other transfers, customers should be ready at the agreed pickup time.

Additional waiting charges may apply where applicable.

16. CANCELLATIONS

If you need to cancel your booking, please contact us as soon as possible.

Cancellation fees may apply depending on when the cancellation is made.

Please refer to our Cancellation Policy for full details.

17. NO-SHOWS

If a customer does not arrive at the agreed pickup location and cannot be contacted, the booking may be treated as a no-show.

No-show bookings are generally non-refundable.

Our team will make reasonable efforts to contact the customer before treating the booking as a no-show.

18. TRAVEL TIME

Travel times provided by CapeTown Transfers are estimates and may vary depending on traffic, road conditions, weather, roadworks, accidents, and other circumstances.

We recommend allowing sufficient time when travelling to airports, ports, appointments, or other time-sensitive destinations.

19. PRIVATE TRANSFERS

Our private transfers are arranged for the customer or booking group and are not normally shared with unrelated passengers.

The service is designed to provide a comfortable and convenient journey between your selected pickup and destination.

20. SIGHTSEEING AND CUSTOM JOURNEYS

CapeTown Transfers can assist with transportation for sightseeing, private journeys, and customised travel arrangements.

Depending on the service selected, the journey may include multiple stops or destinations.

Any additional stops or changes should be discussed and agreed upon before or during the booking process.

Additional charges may apply.

21. CORPORATE BOOKINGS

We also provide transportation for business travellers, meetings, events, and corporate movements.

Corporate customers may contact us to discuss recurring transportation requirements or customised arrangements.

22. CONTACT AND COMMUNICATION

We may contact you by phone, WhatsApp, email, or other communication methods using the information provided during your booking.

Please ensure that your contact details are accurate and accessible on the day of your transfer.

23. CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate booking information and being available at the agreed pickup location and time.

Customers should also ensure that they have provided sufficient information about passengers, luggage, flights, and special requirements.

24. IMPORTANT TRAVEL TIP

For airport and port transfers, we recommend booking your transportation in advance, especially during busy travel periods.

Booking early helps us confirm availability and arrange the most suitable vehicle for your journey.

READY TO BOOK?

Planning your journey around Cape Town?

CapeTown Transfers is here to help.

Whether you need an airport transfer, port transfer, point-to-point transportation, private chauffeur service, or transportation for sightseeing, contact us and let us help arrange your journey.

BOOK YOUR TRANSFER

or

CONTACT US

CONTACT CAPETOWN TRANSFERS

Phone / WhatsApp: +27 81 581 4003

Email: Info@capetowntransfer.com

Service Area: Cape Town, South Africa

Website: CapeTown Transfers