TERMS & CONDITIONS
Last Updated: September 2026
Welcome to CapeTown Transfers. These Terms & Conditions apply to all transportation and transfer services booked with CapeTown Transfers.
By making a booking with us, you confirm that you have read, understood, and agreed to these Terms & Conditions.
1. BOOKINGS
All transfers and transportation services should be booked in advance.
To make a booking, customers may be required to provide:
Full name
Contact number
Email address
Pickup location
Destination
Travel date
Pickup time
Number of passengers
Luggage requirements
Flight details, where applicable
A booking is considered confirmed once CapeTown Transfers has accepted the booking and provided confirmation to the customer.
Customers are responsible for ensuring that all information provided is accurate.
2. PRICES AND PAYMENT
The price of a transfer will be communicated to the customer before the booking is confirmed.
Prices may vary depending on:
Distance and route
Number of passengers
Vehicle requirements
Additional stops
Waiting time
Special requests
Additional services
Any additional services or changes requested after the booking has been confirmed may result in additional charges.
Payment must be made using the payment method agreed upon at the time of booking.
3. AIRPORT AND PORT TRANSFERS
For airport and port transfers, customers should provide accurate flight or cruise information where applicable.
Customers should ensure that the contact information provided during booking is correct and that they can be reached by phone or WhatsApp on the day of the transfer.
CapeTown Transfers will make reasonable efforts to coordinate airport and port pickups according to the information provided by the customer.
4. PICKUP TIME AND LOCATION
Customers are responsible for being ready at the agreed pickup location and time.
Please ensure that you provide clear and accurate pickup information, including your hotel, accommodation, airport terminal, port, or other pickup location.
If you are unable to locate your driver, please contact CapeTown Transfers using the contact details provided with your booking confirmation.
5. WAITING TIME
CapeTown Transfers understands that unexpected delays can occur, particularly during airport arrivals.
Reasonable waiting time may be provided depending on the type of booking and circumstances.
Additional waiting time may result in additional charges where applicable.
Customers should contact us as soon as possible if they expect to be significantly delayed.
6. FLIGHT DELAYS
For airport transfers, customers should provide their correct flight number when making a booking.
Where flight details are provided, CapeTown Transfers may use the information to assist with coordinating the pickup.
However, customers remain responsible for communicating significant changes to their travel arrangements where possible.
7. CANCELLATIONS AND CHANGES
Customers who need to cancel or change a booking should contact CapeTown Transfers as soon as possible.
Cancellation fees or charges may apply depending on the booking, timing of the cancellation, and service selected.
Any cancellation or amendment will only be considered confirmed once CapeTown Transfers has acknowledged the request.
8. PASSENGERS AND LUGGAGE
Customers must provide accurate information about the number of passengers and luggage when making a booking.
The selected vehicle must be suitable for the number of passengers and the amount of luggage being transported.
If the number of passengers or amount of luggage is significantly different from the information provided during booking, CapeTown Transfers may need to arrange a different vehicle or additional charges may apply.
9. CHILDREN AND SAFETY
Customers travelling with children should inform CapeTown Transfers when making a booking.
Where child or booster seats are required, customers should request them in advance so that availability can be confirmed.
All passengers are expected to follow applicable road safety requirements during the journey.
10. VEHICLES AND DRIVERS
CapeTown Transfers aims to provide clean, safe, comfortable, and suitable vehicles for every booking.
We reserve the right to provide an alternative vehicle of a similar standard when necessary due to availability, maintenance, operational requirements, or circumstances beyond our control.
Drivers are expected to provide professional and courteous service to all customers.
11. CUSTOMER RESPONSIBILITIES
Customers are expected to behave respectfully toward drivers, vehicles, and other passengers.
Customers must not engage in behaviour that could endanger the driver, passengers, vehicle, or other road users.
Any damage caused to a vehicle through intentional or negligent behaviour may result in the customer being responsible for reasonable repair or cleaning costs.
12. DELAYS AND UNFORESEEN CIRCUMSTANCES
CapeTown Transfers will make reasonable efforts to provide transportation at the agreed time.
However, delays may occur due to circumstances beyond our reasonable control, including:
Traffic congestion
Road closures
Accidents
Weather conditions
Public events
Vehicle breakdowns
Roadworks
Government restrictions
Other unforeseen circumstances
We will make reasonable efforts to communicate significant delays and assist customers where possible.
13. PERSONAL BELONGINGS
Customers are responsible for their personal belongings during the journey.
CapeTown Transfers is not responsible for personal items that are lost, damaged, or left behind in a vehicle, except where liability cannot legally be excluded.
If you leave an item in a vehicle, please contact us as soon as possible so that we can try to assist in locating and returning it.
14. SERVICE AREA
CapeTown Transfers provides private transportation services in Cape Town and surrounding destinations.
Services may include airport transfers, port transfers, point-to-point transportation, private chauffeur services, sightseeing transportation, corporate travel, and other pre-arranged journeys.
Some destinations or special requests may be subject to additional charges.
15. THIRD-PARTY SERVICES
Where a customer books or uses a service provided by another company or third party, the terms and conditions of that third-party provider may also apply.
CapeTown Transfers is not responsible for services that are independently provided by third parties.
16. PRIVACY
CapeTown Transfers respects your privacy.
Personal information collected during enquiries and bookings will be handled in accordance with our Privacy Policy and applicable data protection laws.
Please refer to our Privacy Policy for more information about how we collect, use, and protect your information.
17. LIABILITY
CapeTown Transfers will take reasonable steps to provide safe and reliable transportation services.
However, we cannot be held responsible for delays, missed connections, or losses caused by circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that customers have under applicable South African law.
18. CHANGES TO BOOKINGS
Any request to change a confirmed booking should be made as early as possible.
Changes to the pickup location, destination, travel date, pickup time, passenger numbers, or vehicle requirements may affect the price and availability of the service.
A change is only confirmed once CapeTown Transfers has accepted it.
19. RIGHT TO REFUSE SERVICE
CapeTown Transfers reserves the right to refuse or discontinue a journey where a customer's behaviour creates a safety risk, involves unlawful activity, or places the driver, passengers, or vehicle at unreasonable risk.
20. ACCEPTANCE OF THESE TERMS
By making a booking with CapeTown Transfers, you confirm that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these terms, please contact us before making a booking.
21. CONTACT US
If you have any questions about these Terms & Conditions or your booking, please do not hesitate to contact us.
CapeTown Transfers
Phone / WhatsApp: +27 81 581 4003
Email: Info@capetowntransfer.com
Service Area: Cape Town, South Africa