PRIVACY POLICY

Last Updated: September 2026

CapeTown Transfers respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or make a booking for our transportation services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT CAPETOWN TRANSFERS

CapeTown Transfers provides private transportation services in Cape Town and surrounding areas, including airport and port transfers, point-to-point transportation, private chauffeur services, sightseeing transportation, corporate travel, and other pre-arranged journeys.

For questions about this Privacy Policy, please contact us using the details provided at the end of this page.

2. INFORMATION WE COLLECT

When you contact us or make a booking, we may collect information such as:

  • Full name

  • Email address

  • Phone or WhatsApp number

  • Pickup location

  • Destination

  • Travel date and time

  • Number of passengers

  • Luggage information

  • Flight or cruise details, where applicable

  • Booking information

  • Payment or transaction information, where necessary

  • Information you provide in messages or enquiries

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device type, and information about how you interact with our website.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Respond to enquiries

  • Process and manage bookings

  • Arrange transportation services

  • Communicate with you about your booking

  • Confirm pickup and destination details

  • Contact you regarding changes or delays

  • Process payments where applicable

  • Provide customer support

  • Improve our services and website

  • Prevent fraud, misuse, or security issues

  • Comply with applicable legal and regulatory requirements

We will only use your information for legitimate business purposes and in accordance with applicable privacy laws.

4. WHATSAPP AND PHONE COMMUNICATION

If you choose to contact CapeTown Transfers through WhatsApp or telephone, we may use the information you provide to communicate with you regarding your enquiry or booking.

Please be aware that WhatsApp and other communication platforms have their own privacy policies and terms of use.

We recommend that you do not send unnecessary sensitive or confidential information through messaging platforms.

5. PAYMENT INFORMATION

Where payment is required, payments may be processed through third-party payment providers.

CapeTown Transfers may receive information necessary to confirm or manage a transaction, but we do not need to store your full card details when payment is processed securely by a third-party payment provider.

Payment providers may have their own privacy policies and terms that apply to their services.

6. SHARING YOUR INFORMATION

CapeTown Transfers does not sell or rent your personal information.

We may share necessary information with trusted service providers where this is required to provide our services or operate our business.

For example, information may be shared with:

  • Drivers providing your transportation

  • Payment service providers

  • Website and hosting providers

  • Booking or communication platforms

  • Technology and service providers

  • Professional advisers where necessary

  • Government authorities or law-enforcement bodies where legally required

We only share information where there is a legitimate reason to do so.

7. INFORMATION ABOUT OTHER PASSENGERS

If you provide personal information about another passenger, you confirm that you have the authority or permission to provide that information where required.

You should ensure that other passengers are aware that their information is being provided to CapeTown Transfers for the purpose of arranging the transportation service.

8. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and improve our services.

Cookies may help us remember preferences, understand website traffic, and provide a better browsing experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

9. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, services, social media platforms, payment providers, maps, or other external services.

CapeTown Transfers is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any third-party service before providing personal information to them.

10. DATA SECURITY

CapeTown Transfers takes reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of information transmitted through the internet.

11. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, and complying with legal or regulatory obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

12. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where legally permitted

  • Object to certain uses of your information

  • Withdraw consent where processing is based on consent

  • Ask questions about how your information is being handled

To exercise a privacy right, please contact us using the contact details below.

13. SOUTH AFRICAN PRIVACY LAW

CapeTown Transfers aims to handle personal information in accordance with applicable South African privacy and data-protection laws, including the Protection of Personal Information Act (POPIA), where applicable.

We take reasonable steps to process personal information lawfully, responsibly, and transparently.

14. CHILDREN'S INFORMATION

Our services may be used by families travelling with children.

We do not knowingly collect unnecessary personal information from children.

Where information about a child is required to arrange a transportation service, such information should be provided by a parent, guardian, or responsible adult.

15. MARKETING COMMUNICATIONS

CapeTown Transfers may only send promotional or marketing communications where permitted by applicable law.

If you receive marketing communications from us, you may request to stop receiving them by contacting us or using the unsubscribe option where provided.

Your request to stop marketing communications will not affect essential communications relating to an existing booking.

16. CHANGES TO THIS PRIVACY POLICY

CapeTown Transfers may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or legal requirements.

The latest version will be published on this page with the updated date.

We encourage you to review this page periodically.

17. CONTACT US

If you have questions about this Privacy Policy or how CapeTown Transfers handles your personal information, please contact us.

CapeTown Transfers

Phone / WhatsApp: +27 81 581 4003

Email: Info@capetowntransfer.com

Service Area: Cape Town, South Africa

YOUR PRIVACY MATTERS

CapeTown Transfers is committed to treating your personal information responsibly and using it only for legitimate business and service purposes.

If you have any questions or concerns about your personal information, please do not hesitate to contact us.

Last Updated: September 2026